Turn Guest Feedback Into Revenue Growth
The survey platform built for hospitality. Capture feedback, prevent bad reviews, and improve guest satisfaction with industry-specific templates and actionable analytics.
The Silent Majority Problem
Most unhappy guests never tell you what went wrong—they just leave and tell others.
Never Complain
Only 1 out of 26 unhappy customers will voice their concerns directly to you.
Source: Kolsky/ThinkJar via HuffPost
Simply Leave
Unhappy customers who don't complain just stop coming back—without giving you a chance to fix it.
Source: ThinkJar Research
Read Reviews First
Travelers read reviews before booking. By the time you see a bad review, it's too late.
Source: TripAdvisor
The Cost of Silence
You only hear from the extremes
The most angry or most delighted guests speak up—everyone else stays silent.
Problems compound before you notice
By the time a bad review appears, dozens of guests have already had the same experience.
Generic tools miss hospitality nuances
SurveyMonkey and Google Forms don't understand hotels, restaurants, or guest experiences.
Revenue impact is real
Research shows a 1-star rating increase leads to 2.2-3.0% revenue boost. (Sayfuddin et al., 2021)
Proactive Feedback, Actionable Insights
Capture guest feedback before it becomes a bad review. Get the insights you need to improve satisfaction and drive revenue.
1. Deploy Industry-Specific Surveys
Choose from 8 ready-to-use templates designed for hotels, restaurants, spas, tours, and more. No need to start from scratch.
- 15 question types (NPS, CSAT, star ratings, matrix grids)
- Best practices built-in
- Fully customizable
2. Collect Feedback Everywhere
Reach guests through email campaigns and QR codes. Capture feedback at the right moment, whether post-stay or in-person.
- Email campaigns with personalized invitations
- QR codes for table tents, room cards, receipts
- Track performance by location
3. Turn Data Into Action
Advanced analytics reveal what guests really think. Sentiment analysis, topic modeling, and NPS tracking help you prioritize improvements.
- Sentiment analysis (positive/negative/neutral)
- Topic modeling to identify trends
- NPS, CSAT, CES tracking
Everything You Need to Capture and Act on Feedback
From survey creation to advanced analytics, GuestMetrix provides the complete toolkit for hospitality feedback management.
Survey Builder
15 question types including NPS, CSAT, star ratings, matrix grids, and more. Drag-and-drop interface makes survey creation effortless.
Email Campaigns
Send personalized survey invitations with unique tokens. Track delivery, responses, and conversion rates.
QR Code Campaigns
Generate QR codes for in-person feedback collection. Perfect for table tents, room cards, and receipts.
Advanced Analytics
Sentiment analysis, topic modeling, word clouds, and interactive charts reveal what guests really think.
Industry Templates
8 ready-to-deploy templates for hotels, restaurants, spas, tours, events, and vacation rentals. 27 more coming soon.
Reward System
Boost response rates with integrated rewards. QR code redemption makes it easy for guests to claim their incentives.
Built for Your Industry
Industry-specific templates and features designed for the unique needs of hospitality businesses.
Hotels & Accommodations
Post-stay surveys, room-level analytics, housekeeping feedback, and multi-property management.
Restaurants & Dining
Table-side QR surveys, server performance tracking, menu feedback, and multi-location insights.
Spas & Wellness
Treatment feedback, therapist performance, facility ratings, and relaxation environment scores.
Tours & Activities
Guide performance, activity satisfaction, safety perception, and value-for-money ratings.
Events & Venues
Attendee satisfaction, venue feedback, catering ratings, and speaker/entertainment scores.
Vacation Rentals
Property condition, amenities, check-in experience, and location satisfaction tracking.
The Impact of Guest Feedback
Research shows that proactive feedback management and review responses drive real business results.
Revenue Increase Per Star
A 1-star increase in hotel ratings leads to a 2.2-3.0% increase in monthly revenues.
Source: Sayfuddin et al. (2021), "The signaling and reputational effects of customer ratings on hotel revenues," International Journal of Hospitality Management
Higher Conversion from Review Responses
Responding to reviews boosts booking conversion rates by an average of 12.6%.
Source: Otamiser research findings (2024)
Higher Booking Conversion
Properties with strong recent review scores see 15-20% higher booking conversion rates.
Source: GuestTouch (2025), Booking.com Review Score Analysis
Say Service Matters for Loyalty
95% of consumers indicate that customer service is important to their choice of brand and loyalty.
Source: Microsoft Global Customer Service Study (2018), 5,000+ respondents
Ready to Improve Guest Satisfaction?
Join our early access program and get 50% off for 12 months. Limited spots available.